Welcome to RINNVISH FITNESS SOLUTION LLP

These Terms of Service form part of your agreement with The Fit Sapiens entities depending on the studio you receive goods or services at as outlined below: 

Basement, 592 P, Sector – 43, Near Sector 42 & 43 Metro

Station, Gurugram, Gurugram, Haryana, 122009

In this agreement, “The Fit Sapiens“, “We“, “Us” and/or “Our” mean The Fit Sapiens Private Limited.

Your agreement with The Fit Sapiens includes these Terms of Service, the Privacy and Cookies Policy, The Fit Sapiens Studio Rules and the Health Commitment Waiver (together, the “Terms”).

Please read the Terms carefully. These Terms form a legally binding contract between you and The Fit Sapiens.

YOUR LEGAL OBLIGATIONS AND PROMISES TO THE FIT SAPIENS

1.1. You confirm that: 1.1.1. you are 18 years old or over; 1.1.2. you have completed Our Health Commitment Waiver, and confirm that all information and details provided by you are true, accurate and up to date; and 1.1.3. you will comply with The Fit Sapiens Studio Rules at all times.

1.2. You agree to compensate Us where We pay damages or incur any other loss or expenses (including any legal fees in relation to such claim or damages) following any claim made by a third party in respect of any matter in relation to or arising from your use of the Services including any breach of these Terms or your violation of any law or the rights of a third party.

1.3. If We take legal action against you for non-payment or any other breach of these Terms and a court makes an award in Our favour, you will be responsible for all costs allowable by the courts.

SERVICES

2.1. Subject to these Terms, you may purchase training, coaching and/or related services (“Services“) from Us which may include one or more of the following (as agreed in writing between you and Us): 2.1.1. Personal Training. One-to-one sessions with your Personal Trainer at one of The Fit Sapiens studios or provided virtually. 2.1.2. Online Personal Training. Personalised coaching by your Personal Trainer with a bespoke exercise and nutritional program delivered through the Trainerize mobile application (“Trainerize“). 2.1.3. Nutritional Advice. Personalised nutritional guidance and advice. 2.1.4. Body Composition Scanning. Body composition analysis scans, providing key body metrics including body fat percentage, muscle mass, BMI and metabolic age.

2.2. We reserve the right to refuse you access to The Fit Sapiens studios and suspend or terminate your use of Our Services if We reasonably consider that you have breached the Terms.

2.3. You acknowledge that the Services are provided to you for your personal use only. You must not sell, exchange or share these Services or make them available to anyone else or attempt to do so (for example, by sharing your personal training plans with others).

PHYSICAL ACTIVITY READINESS QUESTIONNAIRE (PARQ)

3.1. Before you receive any Services from Us, you must complete a Physical Activity Readiness Questionnaire (“PARQ“) which includes your medical history, nutrition, lifestyle, fitness goals and training schedule.

3.2. Completion of the PARQ is required in order for Us to provide you with Services which are tailored to your needs, therefore you shall ensure information and details provided by you are true, accurate and up to date. You confirm that you have read, understood and answered the PARQ honestly and accurately.

3.3. We reserve the right to refuse to provide Services to you if We reasonably consider that the PARQ is incomplete, inaccurate or because We determine that it would not be safe to provide our Services to you.

3.4. You agree that you will inform your Personal Trainer promptly of any changes to your personal information so that your completed PARQ can be updated accordingly.

HEALTH COMMITMENT WAIVER

4.1. Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, We strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using Our facilities and agree to keep to the conditions in the Health Commitment Waiver.

PERSONAL TRAINER

5.1. You will be assigned a dedicated personal trainer (“Personal Trainer“) who will be your primary point of contact and be responsible for providing the Services listed at clause 2. We reserve the right to assign you with a replacement Personal Trainer from time to time for any reason.

5.2. Your Personal Trainer is not medically qualified and cannot therefore provide any medical assessment, prescribe treatment or diagnose any medical conditions. Your Personal Trainer may therefore require you to consult your doctor before you continue using Our Services. Any advice provided by your Personal Trainer relates to exercise and nutrition to achieve your personal fitness goals only and does not qualify as medical advice.

BOOKING AND PAYING FOR SERVICES

6.1. To purchase Personal Training, you must complete Our Initial Consultation Session which includes a series of measurements (including a Body Composition Scan), physical tests and a discussion regarding your training objectives (“Initial Consultation Session“). During the Initial Consultation Session, you will complete a PARQ.

6.2. Your Personal Trainer will create your personalised account on Trainerize (your “Account“). This Account allows the logging of training data and the provision of Online Personal Training. If you cease training with Us, your Account will be deactivated.

6.3. You can purchase sessions for Personal Training by speaking to your Personal Trainer (“Sessions“). Each Session entitles you to one Personal Training session, the number of Sessions to be agreed between you and your Personal Trainer.

6.4. Sessions will be approximately 60 minutes in length and will start at the time scheduled and agreed between you and your Personal Trainer.

6.5. We make every effort to ensure that your Personal Trainer (or an alternative Personal Trainer who you agree to train with) is available for your Sessions. However, in the event We have to cancel a booking, this will not count toward the Sessions which you have pre-purchased.

6.6. You may cancel a booking at any time up to 24 hours before the relevant Session. If you cancel a booking less than 24 hours before the relevant Session, that Session will be lost and you will not be refunded for the Session.

6.7. If your Personal Trainer is late for your scheduled Session, that Session or a subsequently scheduled Session will be extended accordingly.

6.8. If you are late for a scheduled Session, that Session and any subsequently scheduled Session will not be extended due to your lateness. If you are more than 30 minutes late for a Session, your Personal Trainer is entitled to cancel the appointment and you will lose that Session without a refund.

PERSONAL BELONGINGS

7.1. You hereby agree that We are in no way responsible for the safekeeping of your personal belongings while you or they are present at any of The Fit Sapiens studios. You assume all risk of loss for any of your personal belongings.

7.2. For an annual fee, advertised from time to time and payable in advance, We will provide you with a kit bag and will store one set of training clothes for you at your chosen The Fit Sapiens studio. These clothes will be washed for you after each Session. Please note that if you cease to train with Us, you must remove these clothes within one month; failure to do that will result in Us disposing of the clothes as We see fit. The kit bag provided remains Our property and must be returned to Us if you cease to use this service.

GOODS

8.1. In addition to the Services offered by The Fit Sapiens, We may also offer additional goods for purchase from The Fit Sapiens studios from time to time.

8.2. If you change your mind about any goods or Services purchased from Us, you may return them, with your receipt, to any of The Fit Sapiens studios within 14 days of purchase and We will give you a full refund provided that the goods and Services are unused and are not damaged. This does not affect your statutory rights as a consumer.

8.3. Clause 2 does not apply to any perishable items purchased at Our studios.

YOUR ACCOUNT

9.1. If any information you provide in connection with your Account is untrue, inaccurate, out-of-date or incomplete then We reserve the right to refuse your current and future use of the Trainerize or Our Services.

9.2. We do not have the means to check the identities of people using the Trainerize and will not be liable where your Account is used by someone else. You agree to notify us immediately if you become aware of any unauthorised use of your Account.

THIRD PARTY PLATFORMS

10.1. Many of Our Services may be provided through third-party platforms (including WhatsApp and Trainerize). These third parties will impose additional terms and conditions governing the use of their service and Our Services. Those terms and conditions will form a separate agreement between you and the relevant third party. You agree to comply with those terms and conditions.

10.2. You acknowledge and agree that The Fit Sapiens does not own or operate third-party platforms. Therefore, we are not responsible for any loss or damage arising from third-party platforms or services.